Fed up with 3 Mobile? Call their Executive Office.
If, like most of their users, you would rather gouge your own eyes out than have to deal with 3 mobile’s customer services in Mumbai, help is at hand. Three Customer Services are renowned throughout the UK for having some of the worst customer care in the industry. Hell – the worst!
We can now reveal the contact details of their grandly entitled ‘Executive Office’ somewhere in Scotland. You may not be able to understand their English any better but at least they won’t be reading everything they say to you off a computer screen.
In particular, Thomas Kerrigan and Lynsey Petchey have been particularly helpful.
Direct phone number for 3 (Three) Executive Office: 08707 330 295
3 (Three Mobile) Executive Office
Hutchinson 3G UK Ltd
123 St Vincent Street
Glasgow
G2 5EA
email: executive.office@three.co.uk
Good luck!
April 9th, 2009 at 12:46 pm
This is the only way to get your problem sorted.
April 30th, 2009 at 8:22 am
Unbelievably rude response from this number. Hung up on me within 90 seconds.
Seems like they get a lot of calls trying to bypass customer services.
I WOULD NEVER BECOME A THREE CUSTOMER following that.
July 15th, 2009 at 10:59 am
I’m just in the process of firing off an email to their ‘Executive Office’ after a very rude and surly receptionist told me the reference number I had been given just last week by one of her colleagues and that I’d read back to him to check was wrong and, no, she wouldn’t put me through but she did slam the phone down on me – four or five times.
July 16th, 2009 at 3:46 pm
Anyway we can tell the whole country to boycot Three for their S**ty customer service? bloody annoying. for years they have not improved anything. do we all stay with them for the cheap package?
August 21st, 2009 at 8:24 am
I must admit i never thought i would say this, but they are actually worse than the overseas call center, i had more done there than the exec office. I had to keep phoning and phoning as the person i had been assigned appeared to be more difficult to talk to than the Queen. Eventually she did phone, like i was told lots of times that she would, and she was absolutely useless and didn’t help at all! I guess i have to continue being another unhappy 3 user for the rest of my 18 month contract.
August 21st, 2009 at 11:09 am
Well, I’ve finally managed to get off my 3 contract. I’ve moved onto 02 and, thank the lord, I’m starting to experience what half-decent phone coverage is. 3 actually offered me £200 just to stay with them for another 12 months. But, you know what? It’s just not worth the it!
October 9th, 2009 at 3:20 pm
For those who refuse to pay for the 0870 call charges; courtesy of http://www.saynoto0870.com.
0870 733 0295 => 01628 765000
October 14th, 2009 at 12:42 pm
@ TrevorA – Why were you trying to call them if you’re not a customer? No wonder they hung up on you!
They told me that they’re changing their 0870 number to an 0845 number in the near future so that’s pretty good news, although they still wont deal with you on this number unless it’s been escalated to them properly.
October 14th, 2009 at 2:02 pm
Have you ever tried escalating a call through the ‘proper channels’ at 3?? It’s almost impossible!
November 13th, 2009 at 12:32 pm
Rude, uncooperative, useless, obnoxious = Three’s customer service ethic.
Thats why I’m migrating to another service provider and demanding a letter from the Executive Office stating that I will not be charged for early cancellation.
3’s coverage is awful. I have had a discount applied to my account last spring after months of coverage issues.
The final straw came when I missed three text messages and a call yesterday telling me my 6 year old son was ill. As I am based on a large city centre hospital site the school and my wife had no fixed number to call me on.
As soon as I entered an area where the coverage was better my phone started honking at me as the messages were delivered. This was two and a half hours AFTER they needed to speak to me. Thankfully, my lad has a case of winter vomiting virus and although upsetting for my lad and distressing for my wife it was nothing serious.
This is what happens when mobile phone companies claim they provide a service which they do not.
November 30th, 2009 at 9:29 am
Cool looking website, might I ask you what template you are using and how much it costs? I have been using free ones but cannot find one that I really like.
December 29th, 2009 at 9:05 pm
I contacted the Executive Office and had excellent service from Mr Scott Stubbs, he investigated my complaints thoroughly and reported back to me within a week with all the necessary information required, furthermore everything that he promised would happen – did happen.
I would reccommend anyone with anything other than a trivial problem to contact them sooner rather than later.
I passed on the contact details to a friends father who was having problems with his mobile broadband, again he reported a most satisfactory outcome from this Glasgow based office.
January 21st, 2010 at 12:07 am
Hi Intrakota,
Thanks you for the information . Can you please let me know their number where they responded
January 22nd, 2010 at 12:52 pm
If you think thats bad, my wife works in the Glasgow call centre!
Lets put it this way,if they were in a bakery, they still couldn’t organise a bun fight. It’s more akin to a western that place, full of cowboys!
There poor service is also a reflection on how they treat some of their staff!
The best thing to do, is leave them once your contract has expired. Lets be honest, they’re not even the cheapest no more!
January 22nd, 2010 at 12:54 pm
Good insight – from the inside. Negative feedback about 3 is always welcome on this blog!
January 22nd, 2010 at 12:59 pm
It’s a shame I can’t say more! I don’t want to be hit with a law suit!
January 26th, 2010 at 3:11 pm
My advice to anybody is find a reputable mobile phone contractor. 3 is a coeporate PIG and I say that in the best possible terms. thet harrass you for moner and blatantluy lie to you and thay brake the Data Prorection Avt a law passed in the Uk and theb deny it. Im in the process of taking 3 to a small claimd court for mis-leadimg me and harrassment. god goog whats thew world come to when you have to take such drastic measures. They should be banned from trading
January 29th, 2010 at 3:58 pm
Hi i was going to go in to one about 3 and the crap service
started to write and just lost the will to live
just got off the phone from the regulator about 3 and trading standards i know have to write another letter to their executive office and no doubt that will be ignored like all the other letters
February 2nd, 2010 at 3:58 pm
I see that positive comments regarding this company are not allowed on this forum as mines have been deleted!
Especially considering my post did give information on how disgruntled customers can go about obtaining a speedy and amical resolution to their issues.
Way to help your readers guys!
February 2nd, 2010 at 4:19 pm
How much are they paying you to leave positive feedback? Why else would you bother – I mean really!
February 3rd, 2010 at 10:25 am
to give all of the people who have lost hope in getting things resolved, an idea about how to go about getting their issues fixed. it can be done, if you do it right.
I had issues, i followed the correct processes, they were fixed.
February 4th, 2010 at 12:05 pm
I have followed the correct process it makes no difference you still end up dealing with the inhabitants of la la land
For example i had a phone call recently and i was told “I have your letter in my hand as we speak. That you have sent the phones back to us and they were registered and delivered at 7.30 am on dec 6 2009. I am sure we can sort the issues out for you sir, if you will just send the phones back to us.”
I put the phone down and quietly wept.
Only way to deal with these clowns is through the Regulator
I was a man of reason now I dribble in the corner,Because i got involved with 3
February 4th, 2010 at 12:27 pm
‘VoiceOfReason’ – what is your real name and what is your association with 3 mobile? Can you honestly say that they are not paying you to try and spread some positive feedback about this company that has absolutely no clue about the meaning of ‘customer service’??? Are you a ’social media’ “expert”? Who do you work for? Come on dude – spill the beans!
February 5th, 2010 at 12:15 pm
My names Charlotte Keenan, I work in starbucks part time and am an art and design student at inverness college.
I have no affiliation with 3 apart from a mobile phone account and a closed mobile broadband account, for which i paid them. To date, I have never received anything by means of “payment” from 3 and nor do i expect to.
Is that ok, dude?
February 5th, 2010 at 12:23 pm
Why did you bother searching out this site to say that you once had a positive experience with Three customer services? It just doesn’t ring true – DUDE!
February 8th, 2010 at 1:54 pm
i found this site whilst i was still havening problems (which i mentioned in the post that the admin so helpfully deleted), having had them resolved, i figured the best people to tell would be the people still having issues.
I now accept that this thread is more of a place for a moan than an attempt at an actual resolution to its readers probems, and as such, i wont waste my time further.
February 11th, 2010 at 3:23 pm
Thomas Kerrigan phoned us and the whole sorry mess was sorted out, Shame the rest of the clowns can’t conduct themselves as
professionally as he does. I am now 3 free and have got my life back. No depression when the phone rings because it might be 3 YIPPEEE
February 24th, 2010 at 2:12 pm
sick and tired of being fobbed off by these rude people. If it cost me £30 a month more to go else where it would be £30 well spent. Boycott this amatuer outfit they are only good at being bad