If, like most of their users, you would rather gouge your own eyes out than have to deal with 3 mobile’s customer services in Mumbai, help is at hand. Three Customer Services are renowned throughout the UK for having some of the worst customer care in the industry. Hell – the worst!
We can now reveal the contact details of their grandly entitled ‘Executive Office’ somewhere in Scotland. You may not be able to understand their English any better but at least they won’t be reading everything they say to you off a computer screen.
In particular, Thomas Kerrigan and Lynsey Petchey have been particularly helpful.
Direct phone number for 3 (Three) Executive Office: 08707 330 295
3 (Three Mobile) Executive Office
Hutchinson 3G UK Ltd
123 St Vincent Street
Glasgow
G2 5EA
email: executive.office@three.co.uk
Good luck!
I went into the 3 store In Falkirk Scotland on 4/4/12 to see about my upgrade, when they told me the deals they could give me I said I could get a better deal with o2 with a new contract. I was told “well why don’t you just go there then?” I called customer services to complain and was told that i would be contacted in a few days regarding my complaint. 11/4/12 still not heard anything from them so decided to give them a call and I was told that my complaint had not been logged but that they have now logged the complaint and I should hear from the complaints department within 3 working days. That was on the 11th April. Its now 24th April and I have still not had a callback. Called them back today and was again told that no complaint had been logged. I have now called the Executive Office and again been told to await a call back. We shall see what happens but i am not holding my breath.
I have had trouble for years witg them now I have cancelled all payments as cus serv is a joke emailed scotland three times no response guys u gotta do it old skool n send recorded delivery theating legal action to get a response even then did wot they asked and nada 02 are brill lol stop payments m theyl ring u everyday
I too am suffering Three’s poor excuse for customer service. The email address I have been given by the Communication Ombudsman is executive.office@three.co.uk and the phone number in the email signature from that address is 08433 733 330. Good luck.
The number for the executive office doesn’t work!! Can anyone help? I took out a new contract and the phone arrived three days late. now 10 days later and 4 SIM cards later I have not got a working phone …. The call centre in India is just a complete joke. I’ve emailed the Executive Office twice and have received no reply!!! Please can anyone help?
I too have suffered countless lies from the puppets in India. They really are a joke. So, like many others on here, I got through to the ‘Executive Office’
I spoke to a lady before being told that a guy called Kyle was now in charge of my case. That was on the 19th of October. I am still waiting to hear from him.
I have found this company to be full of liars. They seem to charge you for anything they can think of even if you neither asked for it or more importantly used it! I want my contract cancelled and have refused to pay for the last two months and still nobody has called me. They can go forth and multiply.
Hi Marian. Rest assured you are not in the minority – quite the opposite as you can tell. Customer service issues are what 3 specialise in!!
Oh, thanks so much for this folks! I was starting to think I was the one being unreasonable in trying to get a refund for the charges in relation to a text package Add-On with my mobile broadband. I did not request this and despite numerous emails and phone calls the problem still hasn’t been resolved (despite 2 previous assurances that it had been corrected!).
Until I found this page, I thought I was the only customer having problems with the bunch of incompetent staff employed to deal with 3 Mobile’s Customer Service complaints. The only positive thing I can say about them is that they’re very polite!
Let’s just say there’s some comfort in knowing I’m not the only persecuted customer.
Cheers!
3exec Steven Cocker is nothing more than a thief,He hasn’t even bothered to set up a meeting.Just Denys everything
3Store in HULL&HQ still refusing to obey the law reg Fraud.
3cancelling my mob account from this Friday,no replacement phone,nothing off them.There thieves
3had stated that they have been trying to contact me and phone calls from main office etc,lies.So I’ve put the truth on twitter.Johanna,Kaz and Serge completely useless on there 3Blog,and they’ve been known to tell a few porkys
All the male staff members at the HULL STORE,are scum.And I’ve since discovered that several of them have been known to the police for criminal behaviour
Before we all get too carried away praising the executive office at 3, I would like to point out that I have changed location 4 times since my contract started and on each occasion I have initially received a fantastic service. But then 3 have found out where I am using it and throttled my speeds back so that radio streaming is impossible and normal browsing is slow and tedious. The point is that there was a lot of spare bandwidth available at all times of the day and at each location but I have been denied access to this. After 8 months and numerous questions as to why this pattern occurs, I have yet to receive an explanation.
Stay away from 3.
I’ve just rang them, the first 3 times the woman just put me through to mumbai, the other 10 times she recognised my number and hung up as soon as she answered. She refused to let me speak to someone from the executive office.
Stuart, I know how you feel. The 50+ comments on this post which all say the same the same thing are testament to that. Three is the most sub-standard network in the UK and their customer services are appalling. I wish you luck in you dealings with them – you will need it!
must be the most crap network ever the lies the centre in india tell you im paying 35 quid a month been messed around since the day i joined them 7 months ago
Just a reminder to all consumers that 3 mobile broadband has considerably more negative reviews than that of any other network provider, was ranked lowest by Which? Magazine in a reader survey of customer services amongst UK networks conducted in December 2010 and that service from all aspects is appalling for many customers and has been since the inception of this service in 2008. This company doesn’t do quality and doesn’t do improvement. 3 love promoting themselves and are quite good at it – but ignore the hype and read real customer reviews from real customers. Just be wary of the positive reviews which are normally written by people who work for 3. Stick to the leading networks – 02, Orange, T-Mobile, Vodafone – and stay well away from 3 who have mastered the art of taking maximum advantage of poor industry regulation.
Hi,
I seem to be having the same problem with three, i live in the ashton-under-lyne area of tameside in greater manchester. was this area close to you or is this a problem up and down the country?
I was advised by a three manager that he would cancel my contract and i would have to return my handset, 48 hours later he said that option no longer stands for me and i would have to carry on with contract or pay to cancel.
Since that time i have wrote to three executive team and waiting a response, will i have to return my hanset if they cancel my contract? even though i have 20 months remaining on my contract.
Regards
Deeply confused dopes
Hello, (iphone 4 16gb three user)
I was also a victim of the three/orange 2g mast situation. After relentless calls with threes mubai staff i was fed up with being told something different each time they rang, like your options are:
£5 monthly discount then rang back was £2.50 then there was the option i could convert to pay as you go i accepted then they said i must send phone back! i send no i have paid money for this and you are in breach of contract they said they would send me £99 for the phone or buy for £300 i said no as im not stupid and no that the monthly cost is subsidised for the phone.
i then then agreed i would receive from them £173 and i would send the phone back, they send me the bag for the phone then eventually a letter for the sum of £11 credit not £173 as discussed i ring back and they said £11 was the correct price for the termination fee.
So i told them where to stick it and told them they wasn’t getting the phone back.
i found this website sent a letter to the executive office 2-3 weeks later (snow caused setbacks) i get a very nice scottish guy ring up said hes read my account details and doesnt understand why they have requested the phone back and told me i can keep it and sent me a letter confirming.
A quote from the letter “the orange switch off at your homr postcode is considered to be a detrimental change to your agreement with us. as a result you can keep your phone.”
i have now unlocked my iphone and am now on vodafone pay as you go.
So up yours three thanks for the £400 phone, Viva la People! x